Policy

At Tinyiko Maluri’s website, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information.

  • Information Collection: We collect personal information such as your name, email address, and shipping address when you make a purchase or subscribe to our newsletter.
  • Usage of Information: Your information is used to process orders, communicate with you regarding your purchases, and improve our services.
  • Data Protection: We implement security measures to protect your personal information, including SSL encryption and secure servers.
  • Third-Party Services: We may share your information with trusted third-party services (e.g., payment processors) to facilitate transactions. These services have their own privacy policies.
  • User Rights: You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.

Terms and Conditions

Welcome to Tinyiko Maluri’s website. By using this site, you agree to the following terms and conditions:

  • Acceptance of Terms: By accessing this website, you agree to comply with these Terms and Conditions.
  • User Responsibilities: You agree to provide accurate information when creating an account or placing an order.
  • Product Descriptions: We strive to provide accurate descriptions of our artworks. However, we do not guarantee that all information is error-free.
  • Limitation of Liability: Tinyiko Maluri is not liable for any damages resulting from the use of this website.
  • Modification Rights: We reserve the right to change prices, policies, and terms at any time without prior notice.

Refund and Return Policy

At Tinyiko Maluri, we want you to be completely satisfied with your purchase. Please review our refund and return policy:

  • Return Timeframe: You have 14 days from the date of delivery to initiate a return.
  • Return Conditions: Artwork must be returned in its original condition. Custom pieces are not eligible for return.
  • Return Process: To initiate a return, please contact us at [insert contact email]. We will provide you with instructions for returning your item.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.
  • Refund Processing: Refunds will be processed within 14 days of receiving the returned item.

Shipping Policy

We aim to deliver your artwork in a timely manner. Here are the details of our shipping policy:

  • Shipping Methods: We offer standard and expedited shipping options.
  • Delivery Times: Estimated delivery times will vary based on your location. We will provide you with tracking information once your order is shipped.
  • Shipping Fees: Shipping costs will be calculated at checkout. Free shipping may apply to orders over a certain amount.
  • Damaged or Lost Items: If your artwork is damaged during shipping, please contact us immediately. We will work to resolve the issue and ensure you receive your order.
  • International Shipping: We offer international shipping. Additional fees and customs duties may apply.

Payment Policy

To provide a seamless shopping experience, we offer various payment methods:

  • Accepted Payment Methods: We accept major credit cards, debit cards, and PayPal.
  • Payment Security: We use SSL encryption to ensure that your payment information is secure during transactions.
  • Billing Information: Your billing information is confidential and will not be shared with third parties.

Intellectual Property Policy

All artworks and designs featured on Tinyiko Maluri’s website are the intellectual property of Tinyiko Maluri.

  • Ownership Rights: Tinyiko Maluri retains all rights to the artwork displayed on this site.
  • Restrictions on Use: No reproduction, distribution, or unauthorized use of any artwork is permitted without written consent from Tinyiko Maluri.
  • Consequences of Violation: Any unauthorized use of artwork will result in legal action.

Customer Service Policy

We are committed to providing excellent customer service. Here’s how we operate:

  • Contact Methods: For inquiries or support, please contact us at [insert contact email] or [insert phone number]. We aim to respond within 48 hours.
  • Complaint Handling: If you have a complaint or issue with your order, please reach out to us. We are dedicated to resolving any concerns.
  • Customer Satisfaction: Your satisfaction is our priority. We welcome feedback and strive to improve our services.

Security Policy

The security of your information is crucial to us. Here’s how we protect it:

  • Data Security: We employ industry-standard security measures, including encryption and secure servers.
  • Regular Audits: Our security practices are regularly reviewed and updated to protect against potential threats.
  • Data Breaches: In the unlikely event of a data breach, we will notify affected users as required by law.

Disclaimer

While we strive for accuracy, please note the following:

  • Artistic Variations: Colors and details of artworks may vary from images displayed online.
  • Availability: Artwork is subject to availability. We reserve the right to limit quantities.
  • Technical Issues: Tinyiko Maluri is not liable for losses resulting from technical issues, including website outages.